Registration Desk Opens
Welcome Coffee/Tea in the foyer

Opening & Welcome Address
Erik Nordstrom, CEO of Nordstrom, USA
André Maeder, President of IGDS & CEO of The KaDeWe Group, Germany

Master of Ceremony: Simon Susman, Honorary President of Woolworths Holdings, South Africa
 

Session 1 - State of the World

• The Use of Data in Industry: A View from the Front Lines
  Pat Bajari, Chief Economist & Vice President of Amazon, USA
   

Session 2 - Talking to and with Customers

• Crafting Experiences
  Philippe Schaus, CEO of Moët Hennessy, France
   
• Power to the Railways Stations
  Alberto Baldan, CEO of Grandi Stazioni Retail, Italy
   
• Future Retail Support Using Integrated Data”
  Kazuhiko Kitamura, Board Chairman of T Point, Japan

Refreshment Break

In Conversation
Chip Bergh, President & CEO of Levi Strauss & Co, USA
Pete Nordstrom, President & CBO of Nordstrom, USA

Moderated by Matthew R. Shay, President & CEO of National Retail Federation, USA
 

Buffet Lunch
 

Session 3 - The Power of Data & AI

• Partnering to Unlock your Data-driven Transformation
  Shelley Bransten, Corporate VP, WW Consumer Goods & Retail of Microsoft, USA    
   
• Powering ‘Closer to You’ with Data and AI
  Ken Worzel, Chief Customer Officer of Nordstrom, USA
   
• Seeing Clearly: The Visual Data Revolution
  Vered Levy-Ron, CEO of Syte, Israel
   
• Transforming Retail Buying, Item Setup & Attribution
  Heath Wells, Co-CEO of NuORDER, USA

Refreshment Break

In Conversation
Kevin Johnson, Special Consultant & Former CEO of Starbucks, USA
Erik Nordstrom, CEO of Nordstrom, USA

Moderated by Simon Susman

Closing Day 1

Official Dinner & Award Ceremony at the Fairmont Olympic hotel
 

Store Visit to Nordstrom Flagship Store in Seattle

Opening Remark
Amity Addrisi, Journalist at NBC Seattle, USA; Master of Ceremony
 

Session 4 - Driving Changes

• Creating a Seamless Omnichannel Customer Experience
  Pierre-Yves Roussel, CEO of Tory Burch, USA
   
• Exploring and Implementing New Growth Avenues
  Donnie Tantoco, President of Rustan Commercial Corporation, The Philippines
   
• Transforming Galeria to the Tech Driven Heart of the City
  Miguel Müllenbach, CEO of Galeria, Germany

Session moderated by Donovan Plomp, Partner & Retail Sector Lead at McCarthy Tétrault, Canada
 

Refreshment Break
 

Session 5 - Social & Environmental Sustainability

• Destinations of Tomorrow
  Anne Pitcher, Managing Director of Selfridges Group, England
   
• Retail’s Responsible Reset
  Cara Smyth, Founder of Responsible Business Coalition, Fordham University, USA
   
• Protecting the Future of Sport
  Noel Kinder, Chief Sustainability Officer at Nike, USA
   

• Panel Discussion
  Ricardo Bennett, CEO of Paris Department Store, Chile
  Noel Kinder, Chief Sustainability Officer at Nike, USA
  Cara Smyth, Founder of Responsible Business Coalition, Fordham University, USA
  Simon Susman, Honorary President of Woolworths Holdings, South Africa
  
  Discussion moderated by Brian Dodge, CEO of Retail Industry Leaders Association (RILA), USA 

Buffet Lunch
 

Session 6 - Leading People

• Then & Now: The Evolution of Leadership in the Workplace
  Pete Shimer, COO at Deloitte, USA
   
• The Great Reset: 5 Smart, Simple Moves
  Leslie McNamara, Managing Director, Specialty Partners at Citi Retail Services, USA
   
• Leading Through Constant Change
  Brad Tilden, Former Chairman & CEO of Alaska Air Group, USA
   

Session 7 - Store of the Future

• John Lewis Future Store
  Stephen Spencer, Director Store of The Future at John Lewis Partnership, UK
   
• Delivering World Class Destinations
  Kevin Roche, Founder of Roche Design Strategy, USA
   
• Improving Customer Service
  Jamie Nordstrom, Chief Stores Officer of Nordstrom, USA

Closing Remark

Farewell Drink - Delegates on own discretion